Support
Frequently asked
Can't find your answer? Email hello@carazin.ca — a real person who's fitted the part will reply within a business day.
How do I know a product fits my car?
Every listing states the exact chassis it fits (e.g. G20, G80, C-Class). If your model isn’t listed, email us your year, make, model and trim — we’ll confirm before you buy.
Can I install these myself?
Most of our lighting, keys, and CarPlay products are plug-and-play in 15–30 minutes and ship with an illustrated guide. Exterior work like taillights is straightforward but we recommend a shop if you’re not comfortable removing trim.
Are these OEM or aftermarket?
A mix — but everything is chosen to look and perform at OEM grade. Where a part is OEM-sourced we say so; where it’s a premium aftermarket upgrade, we test it on our own cars before listing it.
When will my order arrive?
Metro Vancouver orders arrive in 2–3 business days, the rest of Canada in 4–8. Orders before 1 PM PT ship the same day, and you’ll get a tracking link by email.
What’s your return policy?
Unused items can be returned within 30 days for a full refund. Defective electronics can be returned even after pairing — we cover the return label. See Shipping & Returns for details.
Is checkout secure?
Yes. Payments are processed over an encrypted SSL connection by Stripe, the same processor used by companies like Shopify and Amazon. We never see or store your card number.
Do you offer a warranty?
Every product carries at least a 12-month warranty against defects; lighting and exterior parts carry 24 months. If it fails in normal use, we replace it.